General Questions
Watches Wholesale is a B2B platform offering authentic watches at wholesale prices to retailers and resellers.
We ensure that every timepiece meets strict authenticity standards. Each item includes a detailed description, and our Buyer Protection policy guarantees peace of mind against counterfeit concerns.
Account and Support
Safety and Security
Your safety is our priority. We use secure payment systems and a trusted Buyer Protection policy to ensure a smooth and secure shopping experience.
We take several measures to prevent fraud, including secure payment processing, thorough order verification, and a trusted Buyer Protection policy. Advanced security protocols are in place to ensure every transaction is safe, so you can shop with confidence.
Shipping and Delivery
We ensure that all orders are shipped by reliable carriers with online tracking.
Once your order is shipped, you will receive a tracking number to track your package on the carrier’s website.
We are responsible for shipping orders through a reliable carrier that offers online tracking and insurance for the full order amount. If a package is lost and not insured, we will be held liable. You can file a claim under our Buyer Protection policy within 14 days of the expected delivery date. Our team will review the case and may offer a resolution, such as a refund.
Returns and Buyer Protection
Our Buyer Protection policy safeguards your purchase for 14 days from the delivery date. It covers issues such as items not received, defective or damaged products, and incorrect or incomplete orders. If any of these situations arise, you can file a claim within the 14-day period for a resolution.
Returns due to a change of mind are only accepted if approved in writing through our communication system. Please ensure you receive written confirmation before proceeding with the return.
To file a claim, simply navigate to the contact page and raise a support ticket.
