Frequently Asked Questions

Watches Wholesale is a B2B platform offering authentic watches at wholesale prices to retailers and resellers.

We ensure that every timepiece meets strict authenticity standards. Each item includes a detailed description, and our Buyer Protection policy guarantees peace of mind against counterfeit concerns.

Click “Sign Up” on the account page, provide your details, and verify your email to activate your account.

Click “Lost your password?” on the login page and follow the instructions to reset your password.

You can contact us via WhatsApp or by raising a support ticket on the contact page.

Your safety is our priority. We use secure payment systems and a trusted Returns and Refunds Policy to ensure a smooth and worry-free shopping experience.

We take several measures to prevent fraud, including secure payment processing, thorough order verification, and a trusted Returns and Refunds Policy. Advanced security protocols are in place to ensure every transaction is safe, so you can shop with confidence.

We ensure that all orders are shipped by reliable carriers with online tracking.

Once your order is shipped, you will receive a tracking number to track your package on the carrier’s website.

We ship all orders through reliable carriers that provide online tracking and insurance for the full order amount. If a package is lost and not insured, we will take responsibility. You can file a claim under our Returns and Refunds Policy within 30 days of the expected delivery date. Our team will carefully review your case and provide a fair resolution — such as a refund or replacement.