Buyer Protection

We are committed to providing a safe and secure shopping experience for all our buyers. Our Buyer Protection Policy ensures that your purchases are protected, giving you peace of mind while shopping. This policy outlines the situations covered under Buyer Protection, the eligibility criteria, and the steps you can take if you encounter any issues with your order.

Policy Duration

Our Buyer Protection policy is valid for 14 days from the date of delivery, or if we fail to ship the order promptly. To be eligible for protection, you must file a claim within this 14-day period. Claims submitted after this time frame will not be eligible for protection.

Coverage

Our Buyer Protection covers the following situations:

1. Item Not Received

• Covered: If we fail to ship the order within 30 days.
• Not Covered: If the item is shipped within 30 days and tracking confirms delivery.

2. Defective or Damaged Item

• Covered: If the item is defective or damaged upon arrival, you are covered under Buyer Protection. Our team will assess the item based on our quality and security protocol.
• Not Covered: If the damage or defect occurs after delivery or is not deemed a defect by our team.

3. Wrong or Incomplete Item

• Covered: If you receive an incorrect item or if the order is incomplete (e.g., missing parts), we will resolve the issue based on our quality and security protocol.
• Not Covered: If the item was shipped correctly according to the description, or if the missing parts were caused by the buyer’s actions after delivery.

4. Change of Mind

• Covered: If you change your mind about the item and we accept the return request in writing.
• Not Covered: If you change your mind without our written approval.

What Is Not Covered

The following situations are not covered under our Buyer Protection policy:

• Expired Claims: Claims filed after the 14-day period from delivery will not be eligible for protection.
• Item Misuse: Damage or issues resulting from improper handling, use, or storage of the item by the buyer are not covered.

How to File a Claim

If you encounter an issue that falls under Buyer Protection, follow these steps:

Open a Support Ticket: If there is an issue with your purchase, please open a support ticket through our platform to file a claim. We’ll assist you in resolving the matter.

Provide Documentation: When submitting your claim, please provide the following documentation:

• Proof of purchase
• Photographs of the item (if applicable)
• Any communication with our team

Assessment: Our team will evaluate the claim based on our quality and security protocol. This may involve verifying the condition of the item, confirming transaction details, and determining the appropriate resolution.

Resolution: Once the claim is reviewed, we will work to resolve the issue. The resolution may involve a refund, replacement, or return authorization, depending on the specific situation.